What we fix

We fix the chasing. You get back to running the business.

Find the line that sounds like your week. Under each one is what we fix, and the number we'd track to show whether it worked.

Book a 20-minute fit call

No deck and no obligation. If it isn't worth pursuing, we'll say so.

What we fix, and how you'll know it's fixed.

Each fix has a number attached. We measure it before we build anything, so you can see whether it moved.

The quotes and examples below are illustrations we wrote, not client stories.

Missed calls and new enquiries answered while they're hot.

"I'll ring them back after this job." By the time you do, they've booked someone who picked up.

A missed call gets a text back from your own number straight away, so the caller knows they've been heard. Website, portal and ad enquiries get a reply while the customer is still choosing.

The number it moves: minutes to first reply, and calls missed.

How it works, with an example

How it works: a missed call on your line sends a text from your number asking what they need. New enquiries get an instant reply with a couple of qualifying questions, and the answers reach you in one place.

It runs on your accounts, and you keep every login.

On our own site, a pipeline reads every enquiry before a person does.

Example: a roofer misses a call while up a ladder. By the time they're back down, the caller has a text asking about the job and when suits them.

Seen in the wild: trades and HVAC firms, property developers and managers, and an insurance agency. Systems others have built, not our clients.

Jobs booked outside office hours.

"Someone rang at nine last night. By the time we opened, they'd gone with someone else."

Evening and weekend callers get an answer instead of a voicemail, and a booking if there's a slot for them. Anything unusual comes to you as a message with the details.

The number it moves: bookings made after hours.

How it works, with an example

How it works: an AI receptionist on your own line answers, asks what the caller needs and books them straight into the diary you already use, such as Google Calendar or Outlook. It tells callers it's an AI, and we tune it to how your customers actually talk.

It's your number and your accounts.

Our own intake assistant answers enquiries on this site. Its name is Jack, it's an AI, and we say so. Talk to Jack now

Example: a garage's phone rings at eight on a Sunday evening. The caller is booked in for an MOT on Tuesday before they hang up.

Seen in the wild: restaurants, local service businesses and personal trainers. Systems others have built, not our clients.

Getting paid faster.

"I know exactly who owes us. I just haven't had a minute to chase them."

Overdue invoices get a polite reminder on the schedule you choose, and another if they're still unpaid. You only step in when a customer needs a phone call.

The number it moves: days to payment.

How it works, with an example

How it works: it reads what's outstanding in your accounting software, Xero or QuickBooks for example, and sends reminders from your own email in your tone. The reminders stop as soon as the invoice is paid.

Example: a design agency's invoice goes seven days overdue. The client gets a friendly note with the payment link, then a firmer one a week later if it's still open.

Quotes that get an answer.

"We sent the quote and heard nothing. I don't know if it's a no or they just forgot."

A quote you send gets followed up until the customer gives you a yes or a no. You find out where you stand, and the ones who were only busy get a nudge at a sensible time.

The number it moves: quote reply rate.

How it works, with an example

How it works: sending a quote starts a short run of follow-ups, spaced out and written in your voice. It stops the moment the customer replies, and the reply comes straight to you.

Example: an accountancy practice sends a fee proposal to a new business on Monday. On Thursday the owner gets a short note asking if they have any questions, and replies with one.

A fuller diary.

"They didn't turn up, and I'd turned someone else away for that slot."

Customers get a reminder before the appointment and an easy way to move it. When someone cancels, the slot is offered straight to the people waiting for one.

The number it moves: no-shows and empty slots.

How it works, with an example

How it works: reminders go out by text or email with a link to confirm or rebook, working with the booking system you already use. A cancellation sends a message to your waiting list, and the first person to reply gets the slot.

Example: a physio's ten o'clock cancels the night before. Two people on the waiting list get a text, and the first to reply has the slot by breakfast.

Seen in the wild: travel agencies and property investors. Systems others have built, not our clients.

Onboarding and admin that start themselves.

"They said yes on Tuesday. We still haven't sent the paperwork."

When a customer signs, the next steps start without anyone having to remember them. Your team picks up a new customer with the paperwork already moving, instead of starting from a blank email.

The number it moves: days from "yes" to started.

How it works, with an example

How it works: a signed contract or a paid deposit sends the welcome email and the forms, and puts the set-up tasks in front of the right person on your team. Forms that come back incomplete get a gentle chase.

Example: a law firm's new client signs the engagement letter. The same afternoon they have a welcome email and a secure link for their documents.

Seen in the wild: financial services firms and a multi-trade services company. Systems others have built, not our clients.

Answers and reports on tap.

"It's in an email somewhere. Give me half an hour and I'll find it."

Your team asks a question in plain English and gets the answer with its source beside it, so they can check it in one click. The report someone builds by hand each Monday arrives by itself.

The number it moves: time to find an answer.

How it works, with an example

How it works: a search assistant reads your documents where they already live, in Google Drive or SharePoint for example, and answers with a link to the page it used. Reports are compiled from your systems on a schedule and sent by email or to Slack.

Example: a letting agent asks what the break clause is on the Station Road lease, and gets the clause quoted with the lease linked.

Seen in the wild: private healthcare practices, a dental clinic group, and engineering and manufacturing firms. Systems others have built, not our clients.

The Audit picks which one comes first. Often it's a small fix.

Where do your hours go?

Put rough numbers on the work that waits on a person each week. It's your own estimate to bring to the fit call. It shows what the work takes today, not what a fix would save.

Replying to new enquiries

Answering and returning calls

Onboarding a new customer

Pulling together regular reports

Add your numbers above to see your own estimate.

Bring these numbers to your fit call. Rough is fine.

You own what we build.

  • It runs on your accounts, or on a server you control in a region you choose.
  • You keep every login and a plain-English runbook.
  • No platform fee to us, no lock-in. Usage costs, like call minutes, are billed by each tool to your own account.

We ask only for the access the job needs, and hand every login back at the end.

Not sure which to fix first.

What should we automate, and what should stay with a person? Where do we even start? Those are the questions the Audit answers, so you don't spend your evenings testing tools.

We ask what's actually slowing you down, then the people who do the work show us how it really runs. It's a few short conversations over about two weeks, and about three hours of your time.

You get a written plan, yours to act on with us or without us:

  • what the problem costs today, and where each figure comes from
  • every option we looked at, ranked, with the reasoning
  • what to fix first, what can wait, and what not to build

Sometimes a form or a checklist beats automation, and the plan says so. If the straight answer is "not yet", it says that too.

The one thing we can't tell you before we've seen the work is how much a fix will save. Working that out is what the plan is for.

The Audit is priced on what the problem is worth to your business, and agreed on your fit call before you commit to anything.

See a sample plan or read how it works.

Duy Nguyen, who you'll talk to on the call

Which of these is costing you most?

That's the first thing the fit call works out. Twenty minutes with Duy, free. Bring the numbers from your estimate above; rough is fine. You leave with a straight answer: whether an Audit is worth it for you, and if it is, the problem we'd tackle first.

Book a 20-minute fit call

No deck and no obligation. If it isn't worth pursuing, we'll say so.

The call is free. Book a fit call